Deploying empathetic AI agents that provide consistent support across all digital touchpoints.
Building a unified conversational AI platform that integrates with a company’s website, social media, and messaging apps. This project focuses on creating a single, intelligent brain that can maintain context and provide a seamless experience for customers, regardless of where they start their conversation.
The system uses advanced sentiment analysis to understand customer frustration and can intelligently escalate to human agents when necessary. It also provides real-time insights to the support team about emerging issues and customer satisfaction levels.
Natural language processing for 50+ languages and dialects
Sentiment-aware response generation and routing
Proactive engagement based on user behavior triggers
Unified knowledge base that updates across all channels